Your Help Desk partner
ISOutsource Unlimited Help Desk support provides the expert talent you need to remotely support your company. There are no lengthy or restrictive contracts. In fact, we keep it simple, providing Unlimited Help Desk support at a flat per user rate. Our support engineering team will partner with you as your one-stop resource or provide the manpower and expertise needed to supplement your in-house IT staff.
Happy computing starts with a phone call
Your start to a successful experience begins when we answer the phone. At ISOutsource, our skilled dispatch team answers calls within 60 seconds and immediately routes your support requests to the best matched resource for resolution.
The ISOutsource Unlimited Help Desk is staffed with professionals who are more experienced than the average entry-level “help desk” staff – they are expert network administrators who are not working from a troubleshooting script, but are using their real world experience and knowledge to get your staff working again as quickly as possible and with your productivity in mind. This team of dedicated support engineers has the breadth and depth of technical skills and knowledge to handle technical issues using our secure remote support tools.
Based in Washington but serving you anywhere
ISOutsource Unlimited Help Desk is local – not based overseas. Our team of remote support engineers is located in our Bothell, Washington call center. Clients tell us that communication is critical to a successful support experience. We know that one of the most frustrating parts about calling for help is not being understood or conversely, when the information being provided is not communicated clearly. We are dedicated to a quality client interaction with your end users.
Time is of the essence
We know delays are frustrating, which is why we work to resolve your trouble tickets on the first call. In fact, the typical support desk call takes 15-30 minutes for our support engineer to resolve. Should the need for escalation arise, the support engineers have access to our vast resource of skilled field consultants.