- Visit www.isoutsource.com (including any subdomains of this website or other websites owned by us or operated on our behalf, referred to as the “Website”, “Site”)
- Use any part of our services (referred to as the “Service(s)”)
This Policy applies only to information that you provide us through the Website or information provided as part the creation or maintenance of your Service account or when you access or use any content appearing on the Site or that we collect on your behalf as part providing you Service.
A Summary of The Policy
Information That We Collect
If you use the Website to inquire about signing up for our Service, we will need information such as your name, phone number, company name and email address so that we may contact you back. If you sign up for our Service, we will need information such as your name, your company name, email address and password, your payment details to process payments, etc. When accessing the Website, we automatically log IP addresses, browser information, etc.
You can share content with personally identifiable information by using our services. Please use caution and do not share personally identifiable information of others without their approval.
How we Use Personally Identifiable Information
We use Personally identifiable information (PII) to return requests for quotes or information about our Service, provide the Service, make it better and continue developing it, enforce terms, and protect us and the Service from misuse and law violations.
Information Sharing and Disclosure
We share information when we use service providers, for example, to process payments. We will transfer information when we change our corporate structure, and we will share information when required to do so by law enforcement or compliance requests.
Your Controls and Choices
You may opt-out of our mailing lists and terminate your use of our Services. Our Website does not respond to Do Not Track (DNT) signals.
At any time you can request access to your personally identifiable information.
If we process your personal data when you are in the EU, further terms apply to our processing in relation to your rights as a data subject under EU data protection laws.
We retain data to provide the Service and for legitimate and lawful purposes.
We implement systems, applications and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.
International Processing and Transfer
We use cloud-based services to store and process data outside of and within the United States and will store them at additional sites, at our discretion. These service providers provide us adequate security and confidentiality commitments.
Our Policy Toward Children
If you are under the age of 16, you do not have permission to use the Website and the Product. We do not knowingly collect personally identifiable information from children under the age of 16.
Contact us at: firstname.lastname@example.org or write to us for any request and complaint. We will make good-faith efforts to resolve any existing or potential dispute with you.
We will update our policy from time to time after giving proper notice.
Please contact our Privacy team at: email@example.com for further information.
1. Information That We Collect
Personally Identifiable Information
As a condition to your use of our Services, we will ask you to provide us with certain personally identifiable information that we can use to contact or identify you and administer your account.
Personally identifiable information includes your name, company name, email address, telephone number, contact person details and financial information such as your credit/debit card details, your bank account details and your mailing address.
As a paying user of the Service, we will receive your payment transaction details from the payment service provider that processed your payment.
When you contact us, or when we contact you, we will receive and process any personally identifiable information that you provide us.
When you use a tool offered by us, we may record data related to the device that is running the tool for the purposes of obtaining device health information or other items related to providing support services to the device.
The Personally Identifiable Information That You Share
The content you share as part of utilizing the Service, whether from your own device or from a cloud-based hosting service, including any emails, data, text, graphic, audio-visual files, may include personally identifiable information.
Please use caution when sharing content, and avoid any involuntary disclosure of your personally identifiable information or disclosure of others’ personally identifiable information without their consent.
When you access the website, we collect the following:
Information that your browser sends whenever you visit the Website (“Log Data”). This Log Data could include, for example, your computer’s Internet Protocol address, browser type, login information, the web page you were visiting before you came to the Website and information you search for on the Website
Information collected by the Google Tag Manager and Google Analytics about your visit, including the full website (uniform resource locators (URL)) clickstream (history) to, through and from our website (including date and time);
Products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.
Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes.
We use “persistent cookies” to save your username and login credentials for future logins to the Site. We use “session ID cookies” to enable certain features of the Product, to better understand how you interact with the Site and Product and to monitor web traffic routing on the Site and aggregate usage of the Product.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionalities of the Product.
Links to Other Websites
Links to other websites are presented in a format that enables us to keep track of whether these links have been followed.
Third Party Sites
These other sites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other websites follow different rules regarding the use or disclosure of the personally identifiable information that you submit. We encourage you to read the privacy policies and other terms of the other websites.
Payment Service Providers
You acknowledge and agree that any credit card and/or other billing and payment information that you provide directly to us may be shared by us with the Payment Service Providers solely for the purposes of checking credit, effecting payment to us and servicing your account.
We will treat such information as personally identifiable information. We may always retain and use such information as necessary to comply with our legal obligations, resolve disputes, establish or exercise our legal rights or defend against legal claims and enforce our agreements.
If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information that contains your personally identifiable information.
We will ask for your consent to use and save the information that you provide in your job application and will use this information for the purpose of considering your application or inquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.
If you participate in surveys, we may use your personally identifiable information to carry out market research. This research is conducted for our internal business and training purposes and will improve the delivery of our Services. We do not share this information with any other party.
2. How We Use Your Information
Personally identifiable information is used for the following purposes:
- To respond to sales inquiries
- To process job applications
- To provide you services
- To administer any accounts you may have with us
- To provide you with further information and offers from us that we believe you may find useful or interesting, such as newsletters, marketing or promotional materials
- To enforce our Terms
- To comply with court orders and warrants, and assist law enforcement agencies,
- To collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service, and to take any action in any legal dispute or proceeding.
- To resolve any disputes between users of our Services and us
We use information that is not personally identifiable for the above purposes and to:
- Monitor and analyze use of the Website
- Protect Website against technological threats
- Improve the Website
- Generate and derive useful data and information concerning the interests, characteristics and website use behavior to improve marketing efforts
- We use information collected on our web site in the aggregate to better understand your use of the Website and to enhance your enjoyment and experience.
This data is used for statistical purposes as well as to help customize the user experience as you browse the Website. We may also use this information to block IP addresses where there is misuse use of the Website.
For further information, see the Aggregated and Analytical Information section in this policy.
We combine certain personally identifiable information with non-personally identifiable information in order to allow us to provide support Services that are better tailored to your interests and preferences.
Among other things, linking this information may allow us generally to improve and personalize our Services. If we combine or link any information with your personally identifiable information, the resulting combination will be treated as personally identifiable information under this Policy.
Purchase of Services
If you purchase or use our products or services, we will use your personally identifiable information and (where applicable) payment information for purposes which include but are not limited to:
- Verifying your credentials
- Providing maintenance and technical support
- Providing information about any changes to our Services
- Generating logs, statistics and reports on service usage and service performance
- Processing orders and generating billing information.
3. Information Sharing and Disclosure
We do not sell, rent or lease your personally identifiable information. We will only share your personally identifiable information with third parties necessary to fulfill the purposes of processing payment or if you provide permission to provide such information to a third party that will perform a service at our recommendation. Any such third party will commit to protect your privacy as required under the applicable law and this policy.
We may employ third party companies to facilitate portions of our Service, to provide certain automated monitoring functions, anti-virus protection or other tools to enhance the overall Service experience. These third party companies have limited access to your personally identifiable information including:
- User Name(s)
- Company Name
- Company Address
- IP addresses
These third parties have access to your personally identifiable information only to perform these tasks on our behalf and maintain sufficient controls to protect and secure this information.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties in response to lawful requests and to comply with the law.
We will disclose any information about you to government or law enforcement officials or private parties if we believe it necessary:
- To respond to lawful requests by public authorities, including to meet law enforcement or national security requirements, claims or legal processes (including but not limited to subpoenas)
- To protect our or a third party’s property rights;
- To protect the safety of the public or any person;
- To prevent or stop any activity we may consider to be posing a risk of being illegal, unethical, inappropriate or legally actionable.
We may sell, transfer or otherwise share some or all of our assets, including among others your personally identifiable information and Log Data, in connection with a merger, acquisition, reorganization or sale of all or substantially all of our shares or assets, or in the event of our bankruptcy.
Aggregated and Analytical Information
We may share aggregated information generated as a result of your use of our Website, that includes non-personally identifiable information and Log Data, with third parties for industry analysis, demographic profiling, other commercial purposes and to deliver strategic advertising about other products and services.
We use the standard analytics tools of Google Analytics and we may use additional or other analytics tools, from time to time, to learn about how you and other users use the Website, in support of our marketing activities and operations.
Any aggregated information shared in these contexts is based on anonymous, statistical or aggregated information and we share it with our partners only for legitimate business purposes.
It does not contain personally identifiable information and It has no effect on your privacy, because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically to your personally identifiable information.
4. Your Controls and Choices
At any time, you can unsubscribe our mailing lists or newsletters, by sending us an opt-out request to: firstname.lastname@example.org.
At any time you can stop using ISOutsource websites. Termination of your ISOutsource account is subject to the terms of your agreement with us.
Note that if one of our customers shared content to our Service with your personally identifiable information, then you can contact our customer who uploaded that content and request to remove your personally identifiable information.
At any time, you can exercise your following opt-out options:
- Object to the disclosure of your personally identifiable information to a third party, other than to third parties who act as our agents to perform tasks on our behalf and under our instructions; or,
- Object to the use of your personally identifiable information for a purpose that is materially different from the purposes for which we originally collected such information, pursuant to this policy, or you subsequently authorized such use.
You can exercise your choice by contacting us at: email@example.com.
We request and collect minimal personally identifiable information that we need for the purposes that we describe in this policy. Following the termination your Service, we will stop collecting any personally identifiable information from or about you.
However, we will store and continue using or making available your personally identifiable information according with our data retention section in this policy.
Web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is a HTTP header field indicating your preference for tracking your activities on a service or through cross-site user tracking. Our Website and Services do not respond to DNT signals.
Accessing Your Personally Identifiable Information
If you find that the information on your account is not accurate, complete or up-to-date, please provide us the necessary information to correct it.
At any time, you can contact us at: firstname.lastname@example.org and request to access the personally identifiable information that we keep about you or request that we modify it on your behalf.
We will ask you to provide us validation to make sure that you are who you claim to be and to the extent required under the applicable law, will make good-faith efforts to locate your personally identifiable information that you request to access.
If you are eligible for the right of access under the applicable law, you can obtain confirmation from us of whether we are processing personally identifiable information about you, and receive a copy of that data, so that you may:
- Verify its accuracy and the lawfulness of its processing;
- Request the correction, amendment or deletion of your personally identifiable information if it is inaccurate or if you believe that the processing of your personally identifiable information is in violation of the applicable law.
We will use judgement and due care to redact from the data which we will make available to you, personally identifiable information related to others.
Your EU Data Subject Rights
If EU data protection laws apply to the processing of your personal data by ISOutsource, then the following terms apply:
For the purposes of the ISOutsource Website and Services, we are both a data processor and data controllers
Where we process your personal data as a data processor, the processing is based on the following lawful grounds:
- All processing of your personal data which are not based on the lawful grounds indicated below, are based on your consent.
- We process your account and payment details to perform the contract with you.
- We will process your personal data to comply with a legal obligation and to protect your and others’ vital interests.
- We will further rely on our legitimate interests, which we believe are not overridden by your fundamental rights and freedoms, for the following purposes:
- Communications with you, including direct marketing where you are our client or a user of our client, or where you make contact with us through our website or other digital assets.
- Cyber security
- Support, customer relations, service operations
- Enhancements and improvements to yours and other users’ experience with our services.
- Fraud detection and misuse of the Service.
Where ISOutsource processes your personal data as a data controller, then in addition to your rights under other sections in this policy, you have the following rights:
- AT ANY TIME, CONTACT US IF YOU WANT TO WITHDRAW YOUR CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA. EXERCISING THIS RIGHT WILL NOT AFFECT THE LAWFULNESS OF PROCESSING BASED ON CONSENT BEFORE ITS WITHDRAWAL.
- Request to delete or restrict access to your personal data. We will review your request and use our judgment, pursuant to the provisions of the applicable law, to reach a decision about your request.
- If you exercise one (or more) of the above-mentioned rights, in accordance with the provisions of applicable law, you may request to be informed that third parties that hold your personal data, in accordance with this policy, will act accordingly.
- You may ask to transfer your personal data in accordance with your right to data portability.
- You may object to the processing of your personal data for direct marketing purposes. Additional information about this right is available under the Choice section in this policy.
- You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you.
- You have a right to lodge a complaint with a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the GDPR.
A summary and further details about your rights under EU data protection laws, is available on the EU Commission’s website at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location. We will ask you to provide us credentials to make sure that you are who you claim to be and will further ask you questions to understand the nature and scope of your request.
If we need to delete your personal data following your request, it will take some time until we completely delete residual copies of your personal data from our active servers and from our backup systems.
If you have any concerns about the way we process your personal data, you are welcome to contact our privacy team at: email@example.com. We will look into your inquiry and make good-faith efforts to respond promptly.
5. Data Retention
We retain different types of information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law.
We retain personally identifiable information as part of our Service data, to provide our customers with the Service and as needed to perform our business activities.
We maintain contact details, to help us stay in contact with you.
We may need to keep the information about the payment transactions that you made for several years due to tax related requirements, for accounts settling, record keeping, archiving and legal issues.
We may keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information.
In any case, as long as you use the Service, we will keep information about you, unless we are required by law to delete it, or if we decide to remove it at our discretion.
6. Information Security
We are concerned with safeguarding your information. We employ a variety of measures designed to protect your information from unauthorized access and disclosure. We implement systems, applications and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.
We take reasonable steps to maintain the security of the personally identifiable information that we collect, including limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access.
However, no one can guarantee a completely secured data transmission over the Internet. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.
If you have been given log-in details to provide you with access to certain parts of our web site (for example our Customer Portal), you are responsible for keeping those details confidential.
If you receive an e-mail asking you to update your Personally identifiable information, do not reply and please contact us at firstname.lastname@example.org.
7. International Processing or Transfer
Parts of our Service is are web-based services. We store and process data outside of and within the United States on our cloud-based services’ sites.
From time to time, we will make operational decisions which will have an impact on the sites in which we maintain personally identifiable information. We make sure that our data hosting service providers, provide us with adequate confidentiality and security commitments.
If you are a resident in a jurisdiction where transfer of your personally identifiable information to another jurisdiction requires your consent, then you provide us your express and unambiguous consent to such transfer. You can contact our privacy team at: email@example.com for further information about data transfer.
8. Our Policy Toward Children
If you are under the legal working age in the United States, you do not have permission to use the Website and our Service. We do not knowingly collect personally identifiable information from individuals under the legal working age.
If you are between the legal working age and the age of 18, please let your parent or guardian know about this Policy and get his or her permission before you give us any of your personal identifiable information.
If a parent or guardian becomes aware that their child has provided us with personally identifiable information without their consent, they should contact us at firstname.lastname@example.org. If we become aware that a minor has provided us with personally identifiable information, we will delete such information from our files.
9. Dispute Resolution
We do periodical assessments of our data processing and privacy practices, to make sure that we comply with this policy, to update the policy when we believe that we need to, and to verify that we display the policy properly and in an accessible manner.
If you have any concerns about the way we process your personally identifiable information, you are welcome to contact our privacy team at: email@example.com, or write to us. Our address is published on our website at: www.isoutsource.com.
We will look into your query and make good-faith efforts to resolve any existing or potential dispute with you.
We will update this Policy from time to time. If we make any changes to this Policy, we will post a notice of these changes on the Site and in this Policy.
If the updates have minor if any consequences, they will take effect 7 days after we post a notice on the Site. Substantial changes will be effective 30 days after we initially posted the notice.
Until the new policy takes effect, if it materially reduces the protection of your privacy rights under the previously existing policy, you can choose not to accept it and terminate your use of the Service.
Continuing to use the Service after the new policy takes effect means that you agree to the new policy. Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required by law.
12. Contact Us
Please contact our Privacy Compliance Team at: firstname.lastname@example.org for further information.
ADDENDUM A: The Cookies Policy
What are Cookies?
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access the website, we may place a number of cookies files in your web browser.
- To enable certain functions of the website;
- To provide analytics;
- To store your preferences;
- To enable advertisements delivery, including behavioral advertising;
- We use both session and persistent cookies on the website and we use different types of cookies to access online account and service information.
Accounts-related cookies: We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the website behaves or looks, such as the “remember me” functionality.
Analytics cookies: We may use analytics cookies to track information how the website is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the website to see how our users react to them.
Advertising cookies. These type of cookies are used to deliver advertisements on and through the website and track the performance of these advertisements. These cookies may also be used to enable third-party advertising networks to deliver ads that may be relevant to you based upon your activities or interests.
Third-Party Cookies: In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website, deliver advertisements on and through the Service, and so on.
What Are Your Choices Regarding Cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
- For the Chrome web browser, please visit this page from Google:
- For the Internet Explorer web browser, please visit this page from Microsoft:
- For the Firefox web browser, please visit this page from Mozilla:
- For the Safari web browser, please visit this page from Apple:
- For any other web browser, please visit your web browser’s official web pages.
Where Can You Find More Information About Cookies?
You can learn more about cookies and the following third-party websites:
Page Last Updated: 3/12/2019