Help Desk Services
Your Help Desk Partner
See how a dedicated help desk team could support your business.
Happy computing starts with us
Hassle-free tech support should begin the moment we answer the phone. Our skilled dispatch team answers your call within 6 seconds on average and immediately routes your support requests to the best-matched resource for resolution. With 100 team members available and ready to help, you can trust that you’ll receive the help you need when you need it.
Our support engineers have a wealth of experience in network administration and end-user support. They are not “script monkeys” that can only guide you through a few predetermined steps before escalating to the next tier of support. Our tech support staff members use their real-world experience and knowledge to get your staff working again as quickly as possible.
Based in the USA,
serving you anywhere
ISOutsource’s network operations center is located here in the United States, not overseas.
We know that communication is critical to a successful support experience and that one of the most frustrating parts about calling for help is not being understood or conversely when the information being provided is not communicated clearly. We are dedicated to delivering quality interactions with your end-users.
Time is of the essence
Delays are frustrating, which is why we work to resolve your tickets on the first call.
A typical support desk call takes 15-30 minutes for our support engineer to resolve and should the need for escalation arise, you have access to our vast resource of skilled consultants.