The Customer
Company Name: Saffire
Industry: Ticketing, Digital Experiences, Events & Destinations
Company Size: ~45 employees
Primary Revenue Driver: Online ticket sales
The Business
Saffire is a premium service provider of ticketing, websites, and branding solutions serving fairs, festivals, destinations, venues, rodeos, and haunted attractions. The company’s business model depends heavily on the availability, performance, and security of its online ticketing platforms.
With approximately 45 employees, Saffire prioritizes customer success and operational excellence, positioning service quality as a key differentiator in the markets it serves.
The Challenge
While Saffire has deep experience in software development, the organization faced challenges outside its core competency. As the business grew, so did the complexity of its general IT operations, compliance obligations, and cloud infrastructure management.
As regulatory and customer expectations increased—particularly around security and audit readiness—Saffire needed an IT partner with proven experience in compliance frameworks and operational scale.
The Solution
Saffire partnered with ISOutsource to augment its internal capabilities with specialized IT, security, and compliance expertise.
ISOutsource works closely with Saffire to support:
- General IT operations and endpoint management
- Cloud infrastructure oversight for platform services
- Security governance and audit preparedness
- Ongoing compliance execution aligned with SOC 2 requirements
Rather than operating as a transactional vendor, ISOutsource functions as an extension of Saffire’s internal team—providing technical guidance, operational discipline, and proactive risk management to support both current needs and future growth.
The Results
The partnership enables Saffire to strengthen its IT foundation while maintaining focus on its core business and customers. Saffire views the relationship with ISOutsource as a collaborative partnership rather than a transactional service engagement. Clear communication around business needs, budget considerations, and risk tolerance has been essential to aligning IT strategies with organizational goals.
Key outcomes include:
- Consecutive years of successful SOC 2 audits, supported by structured controls, documentation, and audit readiness processes
- Reduced operational and compliance risk through proactive security management and governance
- 2–3x cost savings compared to building and maintaining equivalent in-house IT, security, and compliance teams
- Improved operational efficiency, allowing internal teams to prioritize software development and service delivery
“From my experience working with ISOutsource, they are a great partner and are always considering your organization’s best interests.”
Future
As Saffire continues to grow, its IT and security requirements are expected to become increasingly complex. The organization plans to continue leveraging ISOutsource’s expertise to strengthen its security posture, refine compliance practices, and plan strategically for future needs.
By combining internal innovation with external IT and security expertise, Saffire is positioned to scale confidently—without compromising reliability, compliance, or customer trust.