Case Study

Jameson Babbitt Stites & Lombard

BACKGROUND

Jameson Babbitt Stites & Lombard, PLLC is a 25-person law firm located in Seattle, Washington providing legal services to individuals and to local, regional, and national businesses. JBSL layers are skilled in a broad variety of legal practice areas, with much of their work involving commercial real estate and civil litigation.

PROBLEM

Like many professional service firms, JBSL relies on their computer network and infrastructure to support them in delivering their services to clients. Over the years JBSL struggled with finding and retaining qualified technical personnel to sufficiently support them and their network. Turnover was an ongoing issue as IT specialist would leave for “greener pastures” and selecting a qualified consulting firm to rely on was equally challenging. “We spent a significant amount of time and money hiring companies to provide our IT support – but it never really worked for any length of time. The biggest issue was a lack of consistency – we would see new technicians on a regular basis who had no idea about nuances of our system. It became extremely frustrating and inefficient,” said Lawler.

SOLUTIONS

JBSL knew that hiring full time, permanent in-house IT staff along with the corresponding management and human resources overhead was not a viable option. They also wanted more than what a one or two person consulting firm could provide and were interested in finding a firm that was “just the right size” for them. Ideally JBSL wanted to partner with a firm that had a background serving the legal industry, sufficient size to handle the breadth of their technical needs, senior staff who understand how technology supports business strategy, consistency in personnel, quick response times, and a company which could also act as a one-stop technology shop. It was also important that the selected firm have strong relationships with leading hardware and software manufacturers. JBSL chose isoutsource.com® complete information services™ – beginning with a strategic plan and continuing on with customized support services that keep their lawyers billing not waiting for the network to become available. JBSL has standardized with the following hardware and software products:
  • Hewlett-Packard Server Hardware
  • Microsoft Windows Server Operating System
  • Microsoft Exchange Server for email and messaging
  • Velograph™ computer workstations running Microsoft Windows and Office
  • Highly-customized mix of software for specialized needs including accounting, cost recovery, legal research, litigation management, document creation and management, redlining, full-text indexing and more
  • McAfee Anti-Virus Suite
  • Veritas Backup Exec Hewlett-Packard DLT & Sony AIT tape drives
  • Hewlett-Packard ProCurve Switches
  • WatchGuard Firewall
  • JBSL also has a complete information services™ plan covering:
    • Periodic security reviews
    • Helpdesk services
    • End-user training
    • 24 x 7 server monitoring
    • Patch management and IT documentation

RESULTS

JBSL is able to provide technology support for their staff without the commitment and higher expense of an in-house IT department saving thousands of dollars per year versus the alternatives. “isoutsource.com® has been a highly competent and trusted partner for us. They provide not only the strategic insight into how technology can help our business but are there on a regular basis to keep us running at top speed at a cost that is less than we would spend bringing it in house,” said Lawler.