For over 25 years, ISOutsource has been THE trusted source for IT support.
Early History: IT Support for Architects and Engineers
ISOutsource was founded in 1992. In the early years, most of our clients were architectural and engineering firms in the Pacific Northwest. In those days, it wasn’t easy to buy a CAD workstation. You couldn’t just go online, and custom configure a PC with a high-end graphics card and enough RAM to run leading edge CAD software. ISOutsource built a thriving business around providing specialized computer hardware sales, network configuration, and support. Our “Velograph” CAD workstations set the standard for performance and reliability.
Growing Expertise, Expanding Influence
As time went on, ISOutsource assembled an unrivaled pool of talent. Word spread about the technical insight and exemplary service provided by ISOutsource staff members. Before long we became the leading IT support provider in the West for biotech, retail, manufacturing, legal, financial services, health care, non-profit orgs, educational institutions and much more. As our consulting business grew, we eventually phased out of selling hardware and software.
We Transformed Our Approach to Better Serve YOU
Typically, IT support providers subscribe to one of two philosophies: 1) managed services or 2) break fix.
Managed services providers offer pre-packaged IT support plans that almost never deliver a perfect match to their clients’ needs. The managed services approach is clumsy and inefficient. It might appear to be a good deal at first glance but “predictable pricing” proves to be a false economy when necessary services are deemed “out-of-scope.”
Break-fix support providers literally wait for a disaster to happen before acting. Break fix is risky!
In 2008, while many other IT support providers were still offering break-fix support, or were just beginning to adopt the managed services model, ISOutsource transformed IT support strategy.
We adopted a framework for support that is predictable and proactive while also being custom tailored to our clients’ needs. We employ flexible strategies that enable ISOutsource to complement internal IT departments without competing with them.
Our customer-focused approach to delivering IT support has proven to be wildly successful. It has resulted in tens of thousands of happy computer users at hundreds of businesses, and a decade (and going) of consistent double-digit year over year growth for ISOutsource.