Information Technology Roles | The Roles Businesses Need

Small and medium businesses often don’t need full-time staff in certain roles, especially when it comes to IT. However, there are some roles businesses can’t do without and trying to have a few IT personnel wearing multiple hats is inefficient. Instead, outsourcing information technology roles allows businesses to get the support they need when they need it.

Small Becomes Large

In most large businesses, there is a Chief Information Officer (CIO) and Chief Technology Officer (CTO). These roles play a vital part in the planning and running of IT systems throughout a business. By having a trusted IT outsourcing partner fill those roles as needed, even the smallest businesses get the same benefits of information technology roles usually designated for larger businesses only.


A CIO is in charge of running and overseeing internal IT operations. They’re also responsible for:
  • Plans and manages infrastructure
  • Implements the best possible IT solutions to match business goals
  • Works to ensure IT (including budget) meshes with business goals and plans
A CTO is similar, but their focus is more on ensuring all IT systems are optimized for security, performance, availability and reliability.

Managing Consultants

In addition to those roles, businesses often need consultants to better manage their IT systems. These consultants work to understand the business’s needs and recommend solutions that help businesses achieve those goals.

Small Business Technology Leadership

Small businesses also may need overall IT leadership to create strategic IT plans that help the business reach more customers and grow.

At ISOutsource, we’re happy to fill all these roles and work side-by-side with you to ensure the best possible IT strategy and solutions for your business.