It’s easy to get caught up in the technical side of IT, but that’s only half of the picture. The other side is the business side of IT. Without this side, there are no strategies or budget for the technical part of IT. Managing this area of IT isn’t easy, but it’s crucial for consistently improving IT within a business.
Businesses must have a management strategy for the business side of IT. Often this falls to any full-time IT staff. However, they’re often already overwhelmed with daily maintenance and keeping systems running as smoothly as possible. They don’t have time for planning or evaluating.