I was recently asked about my blog tagline 'happy computing' by a friend who wondered what it meant.
After a moment of that cow looking at a new gate look, I answered, 'which word don't you understand?'
You see, most people are not used to associating the word happy with the word computing. It is sort of like carefree and driving. While in theory they sound good together, they just don't seem to be allowed to coexist. Happy computing is about the ability of a user to actually take for granted the productivity enhancements that computing offers without having to worry about how it all works, why it all works, and what to do if something is not doing what you expect it to.
At the end of the day, we just want things to work, and want easy solutions if for some reason they don't seem to work the way we want. We don't want to feel insulted or stupid when we ask for help, and we don't want to be expected to 'get' all this stuff. The average user experiences computing through a keyboard, mouse, and screen. All the actual things going on are a mystery, and best left that way for most of us.
If I can sit back and experience the advantages of technology, and not worry about the headaches (OK, I get it, things go wrong and sometimes for no apparent reason with technology systems), then I am experiencing happy computing. It is not about everything being perfect, it is about knowing that everything is going to be OK and that I, and my employees, are going to have the best possible experience when working with out mission critical computing. That summarizes happy computing for me.
I find that focusing on these higher level goals, rather than low level symptomatic ones is very empowering for my business, and our customers. After all, do you really get excited about long lists of capabilities and technical performance promises that really may not align with what you really want? Do you even believe them, or know how to hold someone accountable to them? We all know what happy is, and I know that when I look at feedback from my customers, I can measure if I am delivering happy computing.
After all, don't we all simply want to feel supported by our services providers, so we can be productive? Both receiving and giving that level of service certainly makes me happy!
As a matter of fact, the simple idea of helping to provide users with the experience of happy computing is THE central theme of how we are building our business. I can think of no better compliment than hearing 'I am happy with my support from ISOutsource'.