5 Minutes

We know it’s not always possible for businesses to have their own IT teams on-site that are trained for everything the business uses. This is why IT outsourcing is so popular and why we’re in the business we’re in. However, we fully believe that in many cases, local outsourcing trumps offshore outsourcing.

For Seattle businesses looking for IT support, Seattle is the first place to look. Expert support is just minutes away when a business needs more than just a phone call or remote service. That’s why we place one of our offices in Seattle to support local businesses.

Certifications Businesses Can Trust

Our full-time staff hold hundreds of certifications between them. This means our staff has the training to support most any software and infrastructure a business may have. Just a few of our certifications include:

  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Administrator
  • Linux Server Professional
  • Amazon Web Services Certified Solutions Architect
  • Systems Security Certified Practitioner (SSCP)

And even though we have certifications in specific vendors, such as Microsoft and Amazon, that doesn’t mean that’s all we’re experts in or that we’ll try to push certain products or services.

Outsourcing That’s Best For The Business

Offshore outsourcing typically focuses on very specific products, security practices and network setups. It’s not about what’s best for the business, it’s about what’s best for the outsourcing partner, aka what’s easier. We prefer a different approach. It’s also when it comes to businesses in and around Seattle, local IT support is better. We understand the types of networks, security threats, and best software solutions to achieve business goals.

We work as an actual partner, offering IT support in Seattle and surrounding areas. Instead of trying to convince a business to go with what’s more expensive or pushing products just because we support them, we provide unbiased guidance based on a business’s needs and goals. This is the type of service and support that helps businesses grow.

Protecting Businesses

We value privacy just as much, if not more so, than most other businesses. In fact, we undergo regular audits by third parties to validate our procedures and policies. This is to ensure we’re always adhering to both required and recommended security controls. We want any business that works with us to know that we put their privacy first.

In fact, we’re a SOC 2 accredited service provider. This accreditation means we adhere to the five trust service principles for managing customer data, including:

  • Security
  • Availability
  • Processing integrity
  • Confidentiality
  • Privacy

Full-Time Employees For Full-Time Service

Ever tried working with offshore outsourcing partners? Time differences ruin any real support. Plus, many of these don’t offer true 24/7 IT support. With our IT support, Seattle businesses can rest assured that they have support any time they need it.

We currently have over 85 full-time employees to prevent businesses from having to wait or being bounced from one employee to the next. We don’t use contractors, interns or part-time employees. In our experience, this just hurts the customer and ruins a provider’s reputation. We’ve carefully put together an expert team that not only works well together and is continuously learning, but always puts the needs of the customer first.

We treat our employees even better than family, which is why we’re proud that our average employee tenure is seven years. That’s almost unheard of in this industry. What does all this mean for the businesses we support? They get dedicated service from employees who have truly gotten to know them, their goals, their needs and their concerns. It’s always easier to get support when a business doesn’t have to start from scratch with every phone call.

Wide Variety Of Services

We’re not just a run of the mill IT support provider. We offer a wide variety of IT support services, such as:

  • Networking
  • Infrastructure management
  • Cloud computing
  • Mobile device management
  • Security
  • Messaging and email
  • Vulnerability assessments
  • Penetration testing
  • IT staff hiring assistance
  • Auditing services
  • Consulting roles

This isn’t even an exhaustive list. We truly cover most every IT need a business may have. Plus, we handle everything locally to offer businesses faster service.

Most Industries Supported

Finally, we offer IT support to most every industry in Seattle. We’ve worked with many industries, including:

  • Healthcare
  • Biotech
  • Manufacturing
  • Hospitality
  • Agriculture
  • Engineering
  • Software Development

Once again, this is just a short list. We encourage any business that needs IT support to contact us. Even if it’s an industry we haven’t worked with before (which is highly unlikely), we’ll discuss needs, goals and concerns to create the right plan for that business. From infrastructure and software to training, our IT support in Seattle is the perfect local and affordable alternative to offshore outsourcing.

Tim Owens

Written by Tim Owens

Tim Owens, Manager of Professional Services, brings 20+ years of IT administration, management, and consulting as a trusted advisor to our clients. Tim was awarded the Customer Service All Star for three years in recognition of his high level of service to our clients.