Posts By: Richard Brunke

What Does Excellent Service Mean To Me?

Everybody promises great customer service. Some seem to hit the mark, some don’t but the promise is always there, because inherently it is a desirable thing, a thing we clearly want.What is it though? To me, excellence in service is not a promise, it is a commitment.What is the difference?Well, a promise is a binding event, a commitment is a way of doing things, a way of being

Cloud Computing – Non Technical Considerations

The cloud presents many opportunities for business to operate more efficiently and with less capital investment. Clearly, the cloud is here to stay and is part of the current language of business and technology.That being said, it is CRITICAL to educate yourself to ensure you understand the risks (so you can remediate them) and the legal issues regarding cloud computing so you can ensure that you protect your business, your customers and yourself.

Happy Thanksgiving!

As we go into the long holiday weekend, I just wanted to really thank everyone who works with ISOutsource, and everyone who works at ISOutsource. It is my privilege to work with so many great people who put forth their best every day to provide world class support to the hundreds of wonderful companies we provide IT support services for.

Cloud Simplified

One of the most challenging aspects of the current push towards cloud computing is the confusing marketing aspect of it. The answer to every question is ‘cloud’ and there is little clarity around what is meant. ‘Cloud Computing’ has become as much a marketing buzzword as it is a technology.

Goodbye Windows SBS – Hello Windows Server 2012 Essentials

This is the final year that Microsoft will be selling its SBS server, a product tailor made to the needs of the 36 million or so small businesses (up to 25 users and 50 devices) which needed a cost effective method for deploying a Microsoft computing environment including Exchange for email as well as all the basic management tools needed for a computer network.