Monthly Archives: December 2012

What Does Excellent Service Mean To Me?

Everybody promises great customer service. Some seem to hit the mark, some don’t but the promise is always there, because inherently it is a desirable thing, a thing we clearly want.What is it though? To me, excellence in service is not a promise, it is a commitment.What is the difference?Well, a promise is a binding event, a commitment is a way of doing things, a way of being

Cloud Computing – Non Technical Considerations

The cloud presents many opportunities for business to operate more efficiently and with less capital investment. Clearly, the cloud is here to stay and is part of the current language of business and technology.That being said, it is CRITICAL to educate yourself to ensure you understand the risks (so you can remediate them) and the legal issues regarding cloud computing so you can ensure that you protect your business, your customers and yourself.