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	Services > IT Help Desk Services

Outsourced IT Help Desk & Customer Service

ISOutsource can provide a complete Outsourced IT Help Desk for your business. Our Seattle based remote technical support team is a group of smart, highly-trained, certified, and courteous technical support engineers who:

Take pride in combining exemplary customer service, responsiveness, cost containment, and speed.
Are customer oriented, process backed and focused on delighting each customer by working with them to solve their issues.
Become a true extension of your company; always mindful of your unique technology, security, privacy, and business model.

Expertise

As a full service IT provider to small and midsized business ISOutsource is uniquely placed to provide high quality IT Help Desk services. Our team solves issues from the simplest questions to very complex IT situations including:

Networks
Desktops, laptops, handheld devices
Servers
Backups
Firewalls, routers, switches
VPN and remote desktop
Office products
Unique customer and industry-specific applications

Tools

Our IT Help Desk team troubleshoots technology issues remotely utilizing a combination of remote support tools. Users choose help via phone, email, live chat, remote desktop access, or arranged onsite visits. Our infrastructure is built out to ensure we meet service level plans and client expectations. Our systems include:

A robust call center phone solution that insures incoming calls are handled immediately
A powerful Professional Services Automation (PSA) application tracks each issue to ensure prompt attention.
An optional desktop maintenance and monitoring agent adds an additional layer of coverage as well as unattended remote access to systems
Live chat and user initiated remote access via GoToAssist
A secure, tiered customer portal for tracking ticket status

Availability

Live support is available Pacific Time:

>> 6am – 6pm
>> Monday – Friday

Phones are answered within 60 seconds and email responded to within 30 minutes.

We also offer extended, 24x7 availability via our answering service and on-call technicians.

Flexible Pricing

We can customize a package to meet your needs. Whether you need a fixed monthly fee with regular reviews or time charged down to 15 minute increments we can do it. We can provide remote IT Help Desk services as well as onsite assistance or a mixture of both.

For more information about our Seattle based Outsourced IT Help Desk service, contact us.

ISOutsource can provide a Outsourced IT Help Desk services for your company. Serving customers in the metro Seattle area, as well as Everett, Bellevue, Tacoma and Portland, OR.

IT Support Services to

Fit Your Business

Flexible Plans
Unlimited Remote Support
Time & Materials billing
24x7 Response & Service
5 levels of Consultants & Rates

Quick Start IT Solutions

>> Network Server Monitoring

>> Computer Maintenance

>> Vulnerability Assessment

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333 1st Ave W Seattle, WA 98119

19125 N Creek Pkwy Suite 203 Bothell, WA 98011

6015 NE 80th Ave. Suite 100 Portland, OR 97218
1901 S Jefferson Ave Suite 202 Tacoma WA 98402