Support Engineer1

isoutsource.com, a market leading, fast-paced and growing IT consulting and services firm, is looking for an experienced Support Engineer for our growing customer base.  You will work in its office located in Seattle (lower Queen Anne Hill) providing remote support for a variety of client systems.  

 

The right candidate will join our growing team of talented technical personnel at one of the few Microsoft Gold Partners in the SMB networking space, and build their technical skills and a career path within our organization to IT Consultant and beyond.

 

The Support Engineer role involves carrying out the following key duties from our main office:

• Provide first line technical support including desktop and server support
• Solve a wide variety of issues
• Carry out day to day network administration tasks
• Perform routine server maintenance tasks
• Manage our network monitoring system
• Provide in house technical support
• Work in an energized team and fun office environment
• A variety of technologies available.
• Partner with Support colleagues skilled in a variety of technical arenas
• Partner with a great group of field consultants
• No travel required

Our ideal candidate will possess the following qualities:

• A passion for customer service
• A solid work ethic
• Excellent communication skills at technical and non-technical levels
• Excellent written communication skills
• Excellent time management and multitasking skills
• Attention to detail and quality of work
• Advanced troubleshooting skills
• Eager to learn new technologies
• Flexibility (some shift work may be required)

Candidates should have experience with some or all of the following technologies:

• Windows 2000/XP/Vista
• Office 2000-2007
• Windows Server 2000/2003
• Exchange 2000/2003/2007
• SQL 2000/2005
• Backup Solutions
• Anti Virus Solutions
• Routers/Firewalls

Experience & credentials required:

• 2+ years of technical support experience
• Current MCP or ability to attain certification with 6 months of employment

isoutsource.com is an equal opportunity firm. isoutsource.com offers an excellent benefit package to full-time employees including medical, dental, vacation, profit sharing, personal training budget and 401k plan.

For more information about our company and this position, please contact us at 206.374.0251. You can apply directly to jobs@isoutsource.com.