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Thankful for IT Support?
With Thanksgiving just a day away, I was pondering the many things I am thankful for, much like everyone does this time of year. Strangely, IT support never makes the top of my list. I know… I know… it seems impossible that the COO of and IT services business would say that. But, in reality, as an IT service provider, our job is to be behind the scenes, and to not draw attention, to be honest. I often liken our service to an electrical outlet on the wall. We don’t think to say ‘thank you power company’ every time we succesfully plug an item in and find out we get power. It is supposed to work, and when it does we don’t think twice.
But, when it does not work… then we notice, and not in a good way.
So, I understand our role in the lives of our customers. IT is obviously a critical enabler of business, but it needs to just work. IT providers need to provide their service in a way that shows an understanding of the realities of your business. We are here to serve your needs, and to wrap ourselves around them, not the opposite. There should be no mystery in IT, no black box into which you are not allowed to peer for fear of your discovering what you are really paying for. It is a service, and a service that requires specific and deep expertise, and a service that must be done in a way that is focused on you and your business. We really mean it when we talk about HAPPY, PRODUCTIVE and SUPPORTED as the primary goals of our business as it relates to our clients.
Anyhow, not a big marketing message today. To get to the gist of this blog entry, at ISOutsource, we are thankful to our clients for the opportunity to serve them. We feel like partners in every business we support, and genuinely are motivated to help ensure your business is successful and your users are productive and feel supported. There is no greater calling than providing valuable services, and we are proud to provide those services, and we thank every one of our customers that has shown us their trust and enabled the growth of our business over the years. Being the biggest is an outcome, not a goal. We have endeavored to be the best, and by focusing on that goal, we have become the biggest. We fully intend to keep our focus on being the best, and ensuring that, like with that outlet, when you plug something in, it simply works without a lot of thought about it.
Thank you for letting us help you practice Happy Computing
Richard Brunke
In: Uncategorized
How Much Should You Spend On IT Support?
One of the most common questions we get around IT coverage for smaller businesses is ‘what will it cost?’ Signing up for IT is a bit like dropping the car off at a repair shop – scary. It feels scary because you don’t know what things should cost, and the costs are often a bit of a mystery… you are not allowed to see inside of what makes up the expense, and, like leaving that car for repairs, it can be tough to know if you really need the work done and what it should cost.
The good news is that excellent value and service can be achieved at very reasonable prices using IT outsourcing. The important part of understanding and assessing the value of any given IT offering is in knowing what you are getting.
First of all, you should expect a relationship with your IT service provider. Much like your personal doctor relies on his long term knowledge of you to help diagnose what you need and what is happening with your body, a dedicated IT resource will use long term knowledge of your systems, investments, users and business plans to make good decisions on your behalf. Having a primary or ‘named’ consultant (as well as backup for when they are not available) will save you money and time. Think about it: Who will most rapidly and accurately correct an issue with your systems – someone who works with you and them on a consistent basis, or someone who was simply selected from a pool of available people? In general, the correct answer is the former, not the latter. The concept of a primary and secondary consultant is a fundamental building block of our offering, and part of how we ensure we are up to speed and able to correctly assess and remediate issues on site. It saves you money. It keeps you productive.
Secondly, you must understand that IT is not only a reactive service (coming along when things are broken) but is more intelligently designed as a proactive service coupled with the ability to react quickly at need. Automated tools are nice, and are part of our offerings, but can’t replace having a skilled IT professional coming onsite on a pre-scheduled basis to assess your systems, your user needs, and your business requirements. Fixing things quickly when broken is nice, but let’s face it, the goal is to avoid that downtime all together if possible. We handle that through our scheduled onsite time, where our consultant completes a routine checklist of required items that need to be managed in a proactive manner. The size and complexity of your business will determine the required frequency of visits (every other month, monthly, weekly, etc). We believe that these onsite visits are the most important aspect of your IT investment when it comes to field based IT offerings.
To give an example of a basic company and what you may expect to spend (just a typical small business example), let’s use a hypothetical company of 25 employees and a Small Business Server, you would pay for monitoring and a server check for that server, a once per month 4 hour on site, plus expected user support and reactive maintenance time (things happen, like automatic patches not working correctly, power outages, or simply users wanting support on an application) of another 4-8 hours. That would give you a very comprehensive IT service to maintain up time and maximize productivity very much comparable to having a dedicated in house IT staff. The cost of doing that in house is a full or part time employee. A full time employee fully loaded is going to cost upwards of $80,000, and a part timer, if you can find one, would be in the $30,000 to $40,000 range.
Our service for this would run between $1,300 to $1,900 per month, and with a monthly minimum of just $720 for the proactive service and monitoring. Why don’t we simply lock it all together and fix the price? We can, and have a remote based offering that does that, but frankly, for most of our clients, we want you to pay for what you need, and some months you will only spend the minimum for the proactive service, so why pay the higher rate every month, instead of paying for what you need and having 100% visibility over your spend and the ability to prioritize your spend for reactive or extra services? The range for this service on average is going to be from around $16,000 to around $20,000. Not only is this a savings over hiring internally, but frankly, you get a breadth of knowledge that can only come from a base of over 40 qualified IT professionals all working together to solve issues for you efficiently. No management headaches, the ability to flex up or down as needed, etc.
That 25 person company most likely is spending in the range of $1.5 million in total payroll outside of IT. Providing full support of that expenditure with a $20,000 IT maintenance and support expenditure means that you are spending about 1.3% of your payroll on IT in this fairly normal scenario.
So, is that too much to spend? What do you spend on legal each year? How about HR? What about coffee and snacks? The fact is, IT is not free, and not maybe not cheap, but it is valuable, not certainly not unreasonable relative to the value and importance to your business.
Our goal is to offer IT services that provide value and support our mission of ensuring you are happy, productive and supported by your IT vendor. Most businesses today are completely reliant on their IT infrastructure to process business in any real way. Entrusting that to a break fix mentality, cheap hardware, or hoping for good luck makes about as much sense as never putting oil in your car or providing basic maintenance and hoping it never catches up with you.
Our goal is to provide honest and open assessments of your needs and the costs. Giving you a fixed price with 4 pages of excluded items in small print is not our way of doing business. We are happy to provide you pricing to meet your budgetary requirements, using time and materials, or fixed pricing for smaller businesses with simple infrastructure, but we won’t try to hide how the price is set, nor close a deal with lots of hidden costs.
Nor do we believe in contracts. The best (and only way for us) to maintain clients is through excellent service, not a piece of paper saying we are married for a year or two.
So make sure to ask hard questions. Be clear what you are signing up for and what you will get (and not get) and ultimately never sign up with an IT vendor that leaves you feeling unsure about costs or service levels. There is variability in IT work based on the simple fact that ‘things happen’ with technology. If you want a fixed price contract, make sure it does not simply exclude those items (many of them do), as that is not really reflecting what your costs will be, but really just setting a minimum, but doing it in a way that may make you feel more protected than you are.
Do your homework. Better yet, do your homework and then call us and let us show you how we handle things. I think you’ll like our approach. We take a lot of pride in our open business model, and take our role as IT advisor and service provider very seriously.
Happy Computing!
Richard Brunke
Is the Cloud Open for Business?
Last week saw both Google and Microsoft suffer outages on their cloud services that impacted millions of users.
Google was down for only an hour, but during this time millions of users of Google Docs could not access their documents.
Microsoft had it worse, with an issue that caused about 3 hours of downtime for their Office 365 users (and Hotmail and other services).
Now, the point of this is not to hammer on these services or get into the technical description of what happened, but to again point out the important point that IF you can not have your documents unavailable at any time, for an hour, or more, then you need to understand that as of now, these services are prone to some downtime, as history has shown, and you need to plan for this, or evaluate your cloud strategy in light of this.
I continue to believe that cloud based service delivery will be part of all of our business (and personal) futures, but not as a replacement for on premise computing, but as an adjunct to it, to enhance productivity and increase access to key data. The idea of putting everything in the cloud sounds cool, but there are simply too many things outside of our control, and let’s face it, many of us would have real issues if we could not access a key document when we need it. For some, this could cause serious damage to their ability to function as a business (imagine needing a legal brief before a case and not being able to access it, or not being able to get at a big proposal the morning the final pitch is due).
As always, plan thoroughly and adopt new technologies carefully. One should fully understand the capabilities and risks of any given system before they put their business at its mercy, and cloud document storage and applications are showing that they are still in their infancy in terms of stability.
The pricing can be compelling, as can reduction of onsite hardware costs, but the question is: What is the cost of downtime relative to all of this?
Again, plan thoroughly and move slowly on cloud initiatives. Work with your IT department and ensure you are asking all the right questions.
That way you can ensure you will continue to practice
Happy Computing
Richard Brunke
In: Uncategorized
The IT Labor Challenge
I read an interesting article the other day regarding IT recruiting and retention. The key fact I saw right up front that was in May, the unemployment rate for IT professionals was at 3.8% against the national overall average of 9.1% and the IT labor market was HEATING up from there through the summer. That number includes all levels of IT experience including college grads. It went on to talk about the real key skills required for IT current IT projects and initiatives are typically held by employees with 5-10 years experience, who are, therefore, even more in demand.
And the net/net of all of this is a talent war in the IT hiring space.
And making it all worse, employees are seeking to move to places where they can see more new technology and take part in more exciting projects, driving turnover, and driving wage rates up. For the average corporate IT group, this is a real challenge.
I don’t like to advertise too much on the blog, but we are seeing the same thing, but we have an advantage. Our employees get to see that broad range of technology, doing new things on a nearly daily basis across a broad range of clients. When your core business IS IT, you have an edge in recruiting over the corporate IT space where IT is an expense center, and where specialization is the norm. These types of market behaviors only make local outsourcing more valuable. Why chase increasing labor costs when you don’t even know if the skill set you are hiring is the one you will need in a years time? Why deal with the turn over and management headaches?
The fact is, for the majority of small to mid sized businesses, outsourcing is not only sensible, but likely the only way you will find and retain the level of talent you desire. The best and brightest (which is what you want around when your server is down, or you are deploying a new solution) are not going to stay motivated and excited in a limited environment. Although YOU may find them valuable enough to pay the high salary to have them around when you need them, they are going to be increasingly driven to find ways to increase their skills and be challenged, and a single small business environment may not provide that challenge.
The more volatile the labor market, the more changing the technology space, the more valuable having a flexible approach to obtaining and retaining IT talent is.
After all, it is all about maintaining consistent quality and service to ensure you can experience
Happy Computing
Richard Brunke
In: Uncategorized
The more things change… the more it feels the same for me.
I just read an article about IT departments and how they must evolve and change (Forester: IT Departments Face Decade of Fundamental Change) and wanted to call someone at Forester afterwards and say ‘Duh’. It’s funny, but in the world of IT Services and Consulting, we have long taken the stance that IT must take on a role as a broker of information, services and strategy, and that the business itself must take the front seat, not the technology.
Forester correctly noted that ‘a number of IT roles will become more managerial, more of a broker role’ and ‘its moving from building to consulting’. You see, IT has long understood their role in implementations, but has, in traditional corporate atmospheres often taken this to the point of the implementation and the technology itself becoming the central theme, and the driving force. There is a bit of ‘because you need it, and I can control it, I will tell you how to use it’ that can occur.
Of course all of the implementations and the maintenance still have to happen, but, what we understand in the world of consulting, which perhaps internal IT is just coming to terms with, is that the complexity of decisions and the criticallity of having IT systems that enhance your business and its productivity (happy, productive and supported sound familiar?) IS the core role of IT, and that is a very consultative science, very service oriented. Technical capabilities are table stakes, sure, but the win is in technical leadership combined with business savvy to enable business momentum and operational effectiveness. Users need to not just be told ‘yes’ or ‘no’ but be educated as to the costs and benefits of the many choices today (cloud computing as an example) so that they can make good decisions. Then you HAVE to be able to execute those decisions flawlessly.
At the end of the day, that is something that I think the outsourcing guys get, and have understood for a long time. Frankly, the fact that the message is going mainstream to corporate IT is a good thing. As the need to be more consultative and more broad in skills and flexible in execution becomes mainstream, ‘ride along’ outsourcing becomes a very viable option for larger corporate entities to fill in their technology needs (strategic and tactical). After all, outsourcing is not about ‘replacing’ but about finding the right solution to provide flexible, cost effective, and sustainable services. The concept that internal IT managers may have to develop strong relations WITH outsourcers to provide this to their organizations is a win/win.
As much as I love the message… I have to still think ‘duh’. The concept of IT as a service organization and information and service broker rather than power center. Who’d have thought it.
Here’s hoping the future holds plenty of
Happy Computing!
Richard Brunkie
In: Uncategorized
The Great Tablet Experiment
I have been on a 3 month experiment to see if I can really change the way I stay productive. As ISOutsource moved into a full on laptop refresh cycle, I decided to forgo my laptop and work with a combination desktop and tablet (in my case, an iPad). The combination is less expensive than the fairly high end laptops we use for our business, and the real key was for me to determine if it was more EFFECTIVE. After all, at the end of the day, the goal is productivity, not pinching pennies.
Well, it started out with me very excited by the cool form factor of the iPad, and perfectly content with a basic desktop pc (they are cheap to maintain, run forever, and you get far more bang for your buck than you would a laptop). However, as time went on, I found that the iPad travelled with me a lot more than a laptop would (and that is in comparison to a fairly small netbook I was using). In fact, I carried it virtually everywhere, including vacations.
I also found that the ability to turn it on and be checking email in seconds was huge for me. When email is coming in all the time, and phones are handy for reading, but not always responding in detail, being able to turn on and get to work right away without any boot sequence, software load times, etc, was a huge plus. In fact, so much a huge plus that I found myself a lot more plugged in to work. Not only a good thing from a productivity standpoint, but I enjoy the device so much that I don’t mind carrying it around, and the fact that my music is there, and various fun apps are on it makes it even more compelling to have with me all the time.
I can open and edit all kinds of attachments with inexpensive apps, and frankly can do everything I would do on a laptop, albeit in slightly different ways.
At the end of 3 months, I can say that tablet computing is a productivity boost, and fun to boot. I am more connected, but don’t feel enslaved (the same way I do when hauling around a laptop). The device is cool and fun to use. As a matter of fact, I am in the process of making sure that all of my senior staff members have similar devices. It is clear to me now that even if you still want your laptop, the tablet has a distinct use and value proposition and fits into a productivity niche that is unique to its form factor. I heartily recommend finding users who use laptops to stay in touch and read email and open docs to move to a tablet. Some folks, like those that are coding, creating large and complex documents, etc, will still need the power and functionality of a laptop. I’d argue that even in that case, you may find incremental productivity and satisfaction in having both devices available.
Sometimes when a new technologies and/or device comes out, the cynics of the world (like me) label them as toys and perhaps lose out on the potential value to themselves and their business. This is, I believe, the right time to reconsider the value of tablet computers in your business.
As always
Happy (and mobile) Computing!
Richard Brunke
Amazon Cloud Outage Sparks Concerns/Questions
You may have read recently that Amazon experienced various levels of service outages in their cloud offering that lasted a full 24 hours. Many sites, including some for large organizations, experienced serious performance issues. Many businesses that rely on various cloud offerings residing on the Amazon infrastructure were rendered unable to transact their business properly for a full business day.
I’m not really interested in why this happened, or what happened. I have long been nervous that too many are jumping too quickly to cloud offerings without understanding the limitations, challenges, and realities. The simple fact is, this issue pointed out that there are risks that are very real to business who have moved to cloud. This particular outage also showed that many cloud customers failed to have proper disaster recovery plans in place, mostly because they were led to believe (or just did believe) that cloud computing was exceptionally robust and that they should not and would not have significant failures.
Another lesson learned is about terms of service and up time guarantees. The fact is, despite the large outage, Amazon did not break its service level agreement! It is critical to really understand what the SLA is and what it is actually promising you, and what your responsibilities are under the agreement. In many cases, the SLA covers specific requirements, such as the ability to connect to the platform 99.9% of the time, but does not cover the actual functionality of the solution itself. That was basically the issue with Amazon, so though folks could not run their business applications, Amazon was not in breach of their SLA’s. I bet a lot of folks were angry about that, but at the same time, we HAVE to understand what these SLA’s are and they are not. After all, it is your business at stake here!
On the whole, I still think cloud computing is coming our way, and is something that should be part of all strategic IT discussions. BUT… more importantly I firmly believe that CONTROL is an important part of IT and that it is critical to understand that YOU the owner of a business are going to pay the price for large failures of infrastructure, not a cloud provider, so you must ensure that you have the ability to control your environment and ensure that you can control the process of recovering your environment should something go wrong. If you are deploying in the cloud, make sure you have images of those servers you can spin up virtually locally. Always have redundancy in your plans. Amazon is one of the most credible companies in the world for this type of service, and yet, even they can experience crippling downtime.
At the end of the day, PLAN carefully any cloud deployment and ensure that you have answers to the following questions:
1. If my cloud provider goes down, can I continue to run my business?
2. How long will it take me to recover my data and applications in the worst case scenario?
3. What is the provider’s actual service level agreement and what recourse do I have if any if they break it?
Many have gone with cloud computing to save money. I wonder if a number of companies, after a day of downtime, are still feeling like they have saved money? I wonder if any businesses were irreparably harmed? I wonder how many may rethink their cloud strategy at this point?
Go slow. Plan carefully. Be prepared.
That way you can make sure you continue to experience
Happy Computing!
Richard Brunke
In: Uncategorized
Remember Y2K? Well, Brace Yourself for IPv6!
Every now and again, certain milestones are reached in the world of technology that mean change, and they are usually brought about by the simple fact no one ever expected the whole world of technology to get so darned ‘big’ (well, ok, with Y2K apparently they did not expect computers to have to operate 10-15 years into the future… and that still mystifies me today).
Back on topic though.
Unbeknownst to all but the most devoted closet techies, the last block of IPv4 addresses are being sold off as we speak. What is an IPv4 and why do you care? Well, that is an IP address. Every smart phone, router or other Internet device must have its own IP address to function (its that number you see that looks like 192.168.123.190). When the schema was dreamed up, the 32 bit standard with 4.3 billion or so available numbers seemed like, well, a lot. A whole lot. Turns out, it was not enough, and now we are going to run out.
But, there is always a fix! Say hello to IPv6, which uses 128 bit numbers. How many is that? To be honest, my calulator shows an E when I try to come up with it. Suffice it to say that it is enough that every person on the planet could have trillions of devices needing their own IP address and we would still have lots of room to grow. Based on my one router, 3 cell phones and 2 iPads, I’m going to be just fine… even if I add a few things. It makes the current 4.3 billion look like a really teeny tiny number.
But, there is a hassle of sorts for us all to be aware of, and one that the media may play up (if it is not deemed to techie to be scary). Sometime in the next few years, all the remaining IPv4 numbers will be assigned and we will have to transition to the new system. Kinda like Y2K.
But, this should not be too painful. For most of us it means a new router shipped from our Internet provider. For SMB IT it will possibly mean replacing some older routers or other equipment, or perhaps just firmware updates and some elbow grease. Software won’t have to be re-writting in mass scale as Windows has been ready for IPv6 since XP SP1. For most of my readers (yes, both of you), I anticipate this won’t be a massive issue, but it is not a bad idea to be thinking about IPv6 when purchasing new equipment or upgrading, just to be sure that all investments are appropriate in light of upcoming changes. A few simple questions of your IT support and you can rest assured that you will not be making any short sighted decisions today!
Well, if you remember Y2K, you may remember that despite all concerns, planes did not fall out of the sky, and the world did not come to an end. IPv6, much like Y2K will be more of a media event than a real event for most of us. We have not yet found the proverbial ‘end of the internet’. Take a deep breath and relax knowing you will be just fine with your dozen mobile devices and home computers. IPv6 is here to help us avert disaster.
If you want to learn more, just google it. There are mountains of technical articles out there!
Without IP addresses, we would not be able to continue practicing
Happy Computing!
Richard Brunke
In: Uncategorized
Windows 7 Security Tips
There are a lot of good reasons to upgrade to Windows 7, but today I am just here to talk about security! I recently had to completely re-load my son’s computer at home due to a particularly pernicious virus. After doing the clean up and the reloading of everything, I realized that there were a few things I could have and should have done to help protect that computer. The fact that ‘nothing valuable’ was on it did not make it less costly and time consuming to fix! Please note, these are really tips for you home users… if you are on a corporate network, some of these settings may be an issue, and you should just call IT (after all, IT guys gotta make a living too).
Clearly, you need to have anti-virus software. Everyone should be nodding their heads at this point in agreement, glad in their knowledge that they have already taken this critical step. Unless of course you are not nodding your head. Then I’d advise hopping on Amazon.com or running the the nearest store and buying a good security suite, or heck, there are good free ones (Avast, Microsoft Security Essentials, AVG Free) that you can download.
But of course I know we already all had that step down. What I wanted to talk about was configuring Windows 7 to really help keep the world of computing a happier, safer place.
First – Turn on Automatic Updates!
Make sure Windows Update is turned on. To do this, just type the word ‘update’ in the search box when you click on the Start Button and (without hitting enter) click on Windows Update, which will be listed above. In the left pane click on Change Settings then under Important Updates you can choose to install new updates automatically. You can also select the day and time that will least inconvenience you. Under Recommended Updates chose “Give me Recommended updates the same way I receive important updates” by checking the box next to it and then click OK. Easy Peasy.
Second (and building on our newfound confidence in complex windows configuration as shown in our achievement of the above step) – Turn on Windows Firewall!
Now this is starting to sound important, right? Well, this one is simple! Click Start and select Control Panel. Click on Systems and Security. Take a break. Let your fingers rest. No reason to get carpal tunnel here. Ok. Now click on Windows Firewall and to the left you will see Turn Windows Firewall on or off. Click on it and then select the button for Turn on Windows Firewall for each type of network. Just turn them all on. Again, bask a moment in the glory of the control you are taking here! If you have never configured anything other than iTunes, this is pretty cool stuff!
Third – Windows Defender
Windows Defender is the built in anti spyware software in Windows 7. Let’s make sure it is on and working for you! Click on the Start button and type in “Defender” and hit enter. If you get a dialog box that says This program is turned off, AND you don’t have any purchased anti spyware running (remember above when we bought that fancy security suite?) Check the box and see if it is doing this! If not, then click on the words “click here to turn it on” at the bottom of the dialog box. Done.
Fourth – Getting to Know the User Account Control
This User Account Control is the doorman at the IT party. It keeps out the undesirables and ensures that your computing fun is only enhanced by all the things that may want to come in. Click on Start button and click on control panel. Type UAC in the search box and click on the Change User Account Control Settings link. Now we get to tell the doorman how selective we want him to be! Power… so much power. Ok, let’s focus, we are almost done here. The settings here are from lowest protection (Never Notify) to highest (Always Notify) I strongly recommend using one of the top two settings. This may slow you down on occasion when using the internet, but it will give you a chance to recognize and respond to strange files downloading and executing themselves. Now, unless you give them permission (which my son still did) they can’t install or take any action. Go for the big beefy hard to please doorman at the top of the list. You’ll thank me later.
Final Step – The Action Center
This is it. We have reached the Star Chamber and have shown we desire mastery and enjoy the control of our own computing destiny. The Action Center is the home base of PC security. This is where we validate we have done everything correctly. Click on Start button, Control Panel, System and Security and Action Center. Sit back and look at the status and revel in the protection you have created for your home Windows 7 computer! If anything is missing, you have the steps above to fix it!
Happy (home) computing!
Richard Brunke
In: Security, Uncategorized
2011 – Four Early Trends to Think On
Been a while since I’ve been able to post (you all know how busy the holiday season gets…), but time to kick off the new year with a few predictions.
There will clearly be many things happening in the world of IT during the year, but I think few trends bear watching.
1. You are likely to want to add bandwidth this year (and may or may not really need it). With cloud computing initiatives, online backups, online virtualizationstrategies, as well as a continued desire to have super fast connectivity and the ongoing move to VoIP phones, the odds are good you will be looking to add bandwidth. Fiber costs have come way down, and in many cases you can have a massive pipe for about the same cost as you may be paying for a couple of T1 lines.
2. Droids will take over! Well, droid phones, along with iPhones and others are taking over. Prepare to have far more employees ask that you support their personal devices. I’ve blogged on this before, and it is a great trend, actually. These smart phones are the next big thing, and getting ahead of the curve of supporting them is going to help your IT department keep your employees happy and productive.
3. Cloud computing will continue to be the big buzzword that no one really understands in full. Companies will throw the word ‘cloud’ into their branding with the same wild abandon we all saw a .com thrown on every company in 1998. The cloud is coming… slowly, and perhaps not the way we think. 2011 is not yet the breakout year, perhaps, but the buzz will only continue to grow!
4. Windows 7 has ascended, and upgrades will drive a lot of IT spend. Over half of all computes in business are still on XP or Vista (gasp!). The time to change is here, and I’d advise you start planning early and thoroughly to ensure your users have an excellent experience in your upgrade process.
While I am sure that this is not an all inclusive list, I am confident that these 4 items will be a big part of your upcoming year in IT.
Happy Computing!
Richard Brunke
