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What exactly is Happy Computing?
I was recently asked about my blog tagline ‘happy computing’ by a friend who wondered what it meant.
After a moment of that cow looking at a new gate look, I answered, ‘which word don’t you understand?’
You see, most people are not used to associating the word happy with the word computing. It is sort of like carefree and driving. While in theory they sound good together, they just don’t seem to be allowed to coexist. Happy computing is about the ability of a user to actually take for granted the productivity enhancements that computing offers without having to worry about how it all works, why it all works, and what to do if something is not doing what you expect it to.
At the end of the day, we just want things to work, and want easy solutions if for some reason they don’t seem to work the way we want. We don’t want to feel insulted or stupid when we ask for help, and we don’t want to be expected to ‘get’ all this stuff. The average user experiences computing through a keyboard, mouse, and screen. All the actual things going on are a mystery, and best left that way for most of us.
If I can sit back and experience the advantages of technology, and not worry about the headaches (OK, I get it, things go wrong and sometimes for no apparent reason with technology systems), then I am experiencing happy computing. It is not about everything being perfect, it is about knowing that everything is going to be OK and that I, and my employees, are going to have the best possible experience when working with out mission critical computing. That summarizes happy computing for me.
I find that focusing on these higher level goals, rather than low level symptomatic ones is very empowering for my business, and our customers. After all, do you really get excited about long lists of capabilities and technical performance promises that really may not align with what you really want? Do you even believe them, or know how to hold someone accountable to them? We all know what happy is, and I know that when I look at feedback from my customers, I can measure if I am delivering happy computing.
After all, don’t we all simply want to feel supported by our services providers, so we can be productive? Both receiving and giving that level of service certainly makes me happy!
As a matter of fact, the simple idea of helping to provide users with the experience of happy computing is THE central theme of how we are building our business. I can think of no better compliment than hearing ‘I am happy with my support from ISOutsource’.
Happy Computing!
Richard Brunke
In: ISOutsource News, Other
ISOutsource announces new telecom audit offering!
ISOutsource is excited to announce our new telecom audit offering. We have established a partnership with Trinity Network Solutions to offer all of our clients free telecom audits. The goal of the audit will be to determine if you can receive better pricing, or better service levels for the same pricing on all of your telecom needs. Whether you have contracts ready to expire or not, we have found that there may be significantly reduced costs available to you or significantly better service for the same costs, and of the customers we have already done telephony audits we have seen many receive significant savings (as much as 30% in some cases).
Again, this is a free offer as a value add to our customers.
You’re primary consultant will be scheduling a meeting to do the audit over the next 6 months. This audit will give us the information we need to manage your telecom budget and options in partnership with you on an ongoing basis, and will result in immediate and long term recommendations specific to your circumstances. You will receive options for all major vendors, including the vendor you are currently using.
If you would like an audit sooner, then please contact sales@isoutsource.com and we will get you scheduled as soon as possible.
We have been working with Trinity for a number of years and have had 100% positive experiences when we have brought them into meet our customers. Based on this, and based on the savings and service they have helped us deliver, we decided to formalize our relationship and ensure that, as part of our managing your IT infrastructure, we offer this as an ongoing service to all or our customers.
Again, if you would like to meet someone right away, or have any questions about an audit, or the service, contact sales@isoutsource.com and we get you taken care of.
If you are not a customer of ISOutsource, we can make this service available to you also. Just send an email to the sales email address and let us know that you are not a customer but would like a telecom audit. Happy to do it!
Happy Computing!
Richard Brunke
In: ISOutsource News
Welcome to the new ISOutsource Website
Just a quick note to welcome everyone to the new site. We have been working for many weeks to develop a site that better reflects who we are as a company, and what we wanted to tell you, our prospective customers about us, and how we can help and support you. In many ways, you will see it is really about how you can be a happy, productive and supported computer user.
After all, at the end of the day, isn’t that the only reason you hire an IT provider?
I firmly believe that the more you know about ISOutsource, the more you will understand why we are the regions largest, and best, provider of outsourced IT services to small to medium business. We don’t sell software or hardware, or engage in any partnerships that put our ability to be objective and independant in our recommendations in jeopardy. That alone sets us apart, and that is just the beginning.
Please look around and read about our approach and how we can help you. I am proud of the site, and love the use of so many photo’s of our employees! While our approach is unchanged, and our dedication to providing the best service in the industry is unchanged, our site now reflects this in a way that will, perhaps, make these things more visible to those that don’t know us yet. Clearly, I, and the whole team, are proud of what we do, and pleased with our new site and how it reflects our values and objectives as a company!
And, as always
Happy Computing!
Richard Brunke
In: ISOutsource News
Technology.dot.life
We are excited to announce the launch of our new blog!
Technology.dot.life — bringing people together, making technology work for you, dedicated to helping you grow your business!
We are dedicated to bringing you relevant technology and business news that you can use! Our mission is to provide information that can help you grow your business by keeping you informed of new or changing technology and other business news related to small and medium sized businesses in the greater Puget Sound area.
We encourage you to join in the conversations! We guarantee you will find information that will get you thinking, help grow your business, and answer your technology questions.
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In: ISOutsource News
